Commercial Account Manager

Viking Pest Control • Viking, MN

3d

About The Position

The Commercial Account Manager is responsible for prospecting, qualifying, and generating sales within the company's established service area. This role involves direct customer interaction, including calls and visits, to identify contacts, drive leads through the sales pipeline, and respond to customer inquiries. The Commercial Account Manager will also coordinate with internal teams to complete sales processes, maintain customer relationships, identify upsell opportunities, and ensure customer satisfaction. A key aspect of the role is meeting and exceeding sales targets, updating the lead management system, and contributing to a positive team environment.

Requirements

• High School Diploma or equivalent, bachelor's degree in business preferred.
• 2 years of sales or sales support role.
• Experience with direct consumer sales, and pest management preferred.
• Experience maintaining information in a CRM is required; PestPac experience preferred.
• Previous experience working in a database and Windows-based computer environment.
• Speaks clearly on the phone and writes routine reports and correspondence.
• Comfortable with presenting information.
• Ability to explain a technical solution to a non-technical audience.
• Creative problem solver.
• Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.

Nice To Haves

• Bachelor's degree in business
• Pest management experience
• PestPac experience

Responsibilities

• Prospects, qualifies, and generates sales within the company’s established service area.
• Calls and visits prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.
• Respond daily to phone and email requests from new potential commercial customers and existing customers.
• Place outbound phone calls to previous customers to generate leads and new business as well as outbound cold calls.
• Coordinate with the Commercial Sales Administration team to complete sales quotes and contracts.
• Partners with the Branch Manager and Technical team on presenting SMART solutions.
• Maintain relationships with current customers and identify opportunities to upsell or upgrade services.
• Evaluate feedback from customers and adjust sales techniques as needed.
• Meets and exceeds sales and productivity targets.
• Update the lead management system for all quotes-sold or unsold and forward the information to the appropriate branch.
• Complete follow up calls and record the activity in the lead management system.
• Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed.
• Provide excellent customer service to new and current customers.
• Assist the Accounting Department with collections and ensuring customer payment methods up to date as needed.
• Contribute to building a positive team environment with strong morale among team members.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED