Commercial Account Manager - Italy and Spain
About The Position
Sendcloud is hiring a Commercial Account Manager to grow revenue within its Italian customer base. The role focuses on identifying commercial expansion opportunities, strengthening customer relationships, and using customer and platform data to guide account growth and retention. The position is based at the Florence office, with a flexible hybrid model requiring at least two days per week in the office, and is 40 hours per week. The successful candidate will manage their own book of business, lead upsell, cross-sell, and renewal conversations, and develop tailored engagement strategies for customer segments. They will work across departments to execute initiatives and contribute to the playbooks, processes, and tools that help scale customer success across the team. The role requires fluency in Italian, Spanish, and English and experience in commercial roles, customer success, or account management.
Requirements
- 1–2 years of experience in commercial roles, customer success, or account management.
- A demonstrated track record of managing renewals and meeting expansion or upsell targets.
- Fluency in Italian, Spanish, and English, both written and spoken.
- Comfort using CRM and customer success platforms, such as HubSpot or Gainsight, to manage pipeline and monitor account health.
- Ability to manage a book of business independently, set priorities, track metrics, and take accountability for results.
- Bachelor's degree or equivalent; a commercial or business-related field is preferred.
Nice To Haves
- Experience in SaaS, logistics, or e-commerce.
- A bachelor's degree in a commercial or business-related field.
Responsibilities
- Identify opportunities to expand revenue across the existing Italian customer base, including opportunities customers may not have articulated.
- Drive upsell and cross-sell conversations by identifying account expansion signals and translating customer data into revenue opportunities.
- Lead renewal processes to meet retention targets and reduce churn.
- Build personalized engagement strategies for each customer segment and coordinate timely, relevant outreach.
- Collaborate across departments to execute individual ideas and company initiatives effectively.
- Contribute to customer success playbooks, processes, and tooling that scale across the team.
Benefits
- Annual salary starting at €31,500 and up to €42,000, depending on level and experience.
- Uncapped bonus tied to individual performance.
- €2,000 learning budget, plus courses, certifications, and conferences.
- Growth opportunities in an international team.
- 28 days of paid vacation per year.
- An extra day off on your birthday.
- Option to swap public holidays for meaningful ones.
- Flexible hybrid working model with at least two days per week in the office.
- €500 home office budget.
- Pension scheme.
- Employee discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
