COMMERCIAL ACCOUNT MANAGER CAN

The Home Depot

4d•CA$60,000 - CA$70,000•Hybrid

About The Position

The Commercial Account Manager is responsible for driving incremental sales growth and profitability through account relationships, specifically focusing on new business development. The CAM will monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan by working with the Senior Manager Outside Sales. CAMs review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position.

Requirements

Working knowledge of Microsoft Office Suite
Excellent written and verbal communication skills
5 years of professional work experience
2 years account management/outside sales management experience
2 plus years home improvement or home building industry experience
Successful professional growth in a high paced retail environment
Computer literacy with Microsoft Office programs
Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization
Ability to leverage relationships to accomplish sales and profitability goals
Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit, and performance requirements
Determine how each customer would prefer to be served and tailor communications and customer-facing activities appropriately
Strong leadership and negotiation skills; ability to persuade or influence others
Excellent communication skills (verbal, written) and able to communicate globally
Completion of a high school diploma and/or GED.

Nice To Haves

Undergraduate degree in business or relevant field
5 years of preferred work experience

Responsibilities

Participate in district/regional meetings as needed. Communicate weekly activities with Senior Mgr, Outside Sales.
Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth. Partner with Pro Account Expeditor as a daily point of contact to drive an end-to-end quoting, ordering, and transaction experience for customers. Utilize local community events to continuously represent The Home Depot Pro brand and drive new business. Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering. Establish effective partnerships with assigned customers by completing a minimum of 9 sales call appointments per week. Develop strategies focused on expanding customer base within defined sales territory. Produce new account revenue in line with current organization through individual targets/quotas.
Utilize tableau to plan future sales call activity, manage ongoing customer communications, and maintain a healthy sales pipeline.
Conduct initial customer meetings and build relationships, selling The Home Depot value proposition and win opportunity to quote materials. Prospect for new business leveraging leads provided by internal Sales Development team as well as leads generated in the field via existing customer relationships, stores, and within the community.