Founding Commercial Account Manager

Hex Technologies•San Francisco, CA

About The Position

Hex helps thousands of teams explore, analyze, and act on their data every day. As our customer base grows, so does the opportunity to deepen those relationships well beyond the initial sale. We're looking for a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers. You'll be the primary point of contact for renewals and expansion within your book, working to understand how customers are using Hex today and where there's room to grow — more seats, new use cases, deeper adoption across their data team. You'll report to our Account Management Lead and be one of the founding members of Hex's Account Management function — a chance to build a new motion inside a fast-growing company, not step into a playbook that's already been written.

Requirements

3+ years owning a book of business in SaaS — account management, renewals, or a customer success role with a real commercial/quota component
A track record of driving expansion, not just retention, in existing accounts, ideally in technical or data-adjacent software
Comfortable being one of the first people in a new function, with no established playbook and no precedent yet for what "good" looks like
Able to run a genuine commercial conversation (this is explicitly not a CSM role) while partnering closely with SE/CE on the technical side
Disciplined enough to run real pipeline/forecast hygiene across a large book, not just a handful of strategic accounts
Genuine enthusiasm for cross-functional partnership — Sales leadership, SEs, and the AE team you're taking handoffs from

Responsibilities

Owning renewals and expansion across your assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market)
Proactively surfacing expansion opportunities — additional seats, new use cases, upsell — that tend to get left on the table once an account moves past its initial land
Running your own forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target
Partnering with Sales Engineering and Customer Engineering support to run technical conversations with existing customers
Helping define the AM playbook and territory model as one of the first people in the function
Coordinating the AE → AM handoff for accounts moving into your book