Commercial Account Manager/ Business Development Manager (Greater Boston, MA)

Guitar Center • Westford, MA

2d

About The Position

The Commercial Account Manager/Business Development Manager generates new business and sales of high-end audio-visual systems, while maintaining and expanding client relationships. The role collaborates with engineers and other team members to ensure seamless system delivery. Responsibilities include identifying client needs and business opportunities, documenting site conditions and initial system specifications, developing proposals and sales orders, and managing sales within an assigned territory. The position also forecasts product demand, handles customer escalations, and conducts technical presentations and demonstrations. Travel to client sites and conferences or training events is required when applicable.

Requirements

• Associate degree or equivalent from a two-year college or technical school.
• 3–5 years of low-voltage, audio-video, lighting, and/or shades sales experience in a commercial or residential sales environment.
• Annual quota of $3 million.
• Proven success developing clients and producing multiple millions of dollars in annual sales.
• Effective oral and written communication skills.
• Ability to build and maintain strong relationships with clients and associates.
• Good decision-making and negotiation skills.
• Self-motivated, competitive, and a high achiever.
• Ability to work with a sense of urgency and drive issues to closure.
• Drive for personal and professional success.
• Travel to client sites when necessary and to conferences or training events as applicable.

Responsibilities

• Develop new business through cold calling, the Internet, and other methods.
• Understand customers’ needs, objectives, and requirements to identify solutions and business opportunities.
• Visit client sites to document field conditions, take pictures, verify room dimensions, and check above ceilings.
• Document initial system descriptions and equipment lists for engineers to finalize.
• Develop AV functional diagram sketches of major components.
• Generate proposals including areas of concern, scope of service, schedule, and payment terms.
• Submit sales order packages, including purchase orders, signed proposals, equipment lists, major contractors, and schedules.
• Attend project meetings as required.
• Manage proposal content and prepare orders as required.
• Develop and implement strategies to maintain or expand sales within an assigned territory.
• Forecast product demand within the assigned territory.
• Serve as a point of escalation for issues customers encounter during product use.
• Prepare and conduct technical or product presentations and demonstrations.
• Attend networking and industry events.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee musicians to take time off for a tour and return to their job afterward.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree