Command Center Operator
About The Position
A fast-paced work environment with a focus on real-time monitoring of systems and enforcement. Creates a positive image of the City of Virginia Beach by demonstrating a high degree of professionalism. Uses email as a daily communication tool. Understands and uses Microsoft Word, Excel, Access, and PowerPoint applications. Understands Google Mail and Calendar Monitor customer payments and citation issuance. Compiles, analyzes, and applies data. Use operational cameras to monitor garage operations. Event Support: Direct staff to areas of need. Monitor Ambassadors in the field to ensure that efficient routes are occurring. Manage incoming calls from Call Center. Provide information and direct staff as needed. Accurate reporting of incoming calls/citations Develops ideas to improve operation. Promotes a positive image of the City of Virginia Beach
Requirements
- Strong Communication Skills
- Proficient in Microsoft Word, Excel, Access, and PowerPoint applications
- Understands Google applications including G-Mail and Google Calendar
- Organized
- Excellent customer service skills
- Time Management
- Analytical
- Understanding of IT systems and monitoring tools
- Excellent verbal and written communication skills for effective reporting
- Ability to trouble shoot and resolve issues
- Multitasking: Ability to monitor multiple systems in a fast-paced environment
- Knowledge of parking codes and regulations
- Able to stand and or walk for extended periods
- Decision making skills
- Problem solving/critical thinking
- Knowledge of Oceanfront area
Responsibilities
- Monitor customer payments and citation issuance.
- Compile, analyze, and apply data.
- Use operational cameras to monitor garage operations.
- Direct staff to areas of need during Event Support.
- Monitor Ambassadors in the field to ensure efficient routes.
- Manage incoming calls from the Call Center.
- Provide information and direct staff as needed.
- Accurate reporting of incoming calls/citations.
- Develop ideas to improve operation.
- Promote a positive image of the City of Virginia Beach.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
