Command Center Officer

Marksman Security•Atlanta, GA

6d•Onsite

About The Position

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! The Security Command Center Officer oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50‑acre mixed‑use development. This officer helps ensure robust control room operations, and provides dispatch directions to 40+ security personnel across the property. The SCC Officer serves as the operational nexus between technology, people, and emergency response functions — requiring technical expertise, leadership capability, and exceptional judgment.

Requirements

Deep understanding of enterprise access control platforms (Avigilon or equivalent).
Proficient with VMS platforms (Verkada, Genetec Security Center, Avigilon, etc.).
Working knowledge of fire alarm panel operations (Notifier, EST, Siemens, Simplex, or equivalent).
Familiarity with elevator control systems.
Comfortable leveraging AI tools for operational tasks.
Mastery in multi-channel dispatching (radio, phone, digital platforms).
Applies ICS principles.
Skilled at reviewing CCTV, access logs, and officer statements.
Clear, calm, and concise communication style — especially under pressure.
High situational awareness.
Organized and detail-oriented.
Calm under pressure.
4+ years experience in security operations, dispatch centers, or life safety technology environments.
Experience in mixed-use, corporate, campus, aviation, stadium, or municipal environments.

Nice To Haves

ASIS (APP, PSP, CPP) certifications
Fire Life Safety Director certifications
CPR/First Aid/AED Instructor certifications
System-specific access control or VMS certifications
High integrity and a strong sense of responsibility.
Bias toward action while maintaining disciplined procedures.
Comfort with both structure and rapid change.
Curiosity and continuous learning, especially with technology and AI.
Diplomacy — able to communicate firmly without creating friction.
Ownership mentality — treats the site as if it were their own.

Responsibilities

Oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50‑acre mixed‑use development.
Ensures robust control room operations.
Provides dispatch directions to 40+ security personnel across the property.
Serves as the operational nexus between technology, people, and emergency response functions.
Administers credentials, troubleshoot controllers, interpret logs, and maintain door schedules and alarms for access control systems.
Understands system integration with elevators, fire panels, intrusion systems, and visitor management.
Configures cameras, monitors analytics triggers, pulls evidence, and supports investigations for CCTV/VMS platforms.
Understands video retention compliance requirements.
Interprets fire alarm conditions, communicates with Fire Command, and guides emergency response sequences.
Coordinates testing, drills, and impairment procedures for fire alarm and life safety systems.
Manages elevator recall, overrides, fire service modes, and integration with access control.
Coordinates with facilities/OT teams for elevator malfunctions or entrapments.
Maintains accountability for radios, keys, equipment, PPE, and special‑event materials.
Uses software systems to track, audit, and document asset lifecycle.
Leverages AI tools for summarizing incidents, identifying operational trends, enhancing training documentation, optimizing scheduling, and improving dispatch workflows.
Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
Applies ICS principles, prioritizes threats, and allocates resources effectively.
Coordinates with police, fire, EMS, and property management partners.
Reviews CCTV, access logs, and officer statements for incident investigation and analysis.
Prepares comprehensive, defensible reports.
Briefs leadership succinctly and professionally.
Communicates clearly, calmly, and concisely, especially under pressure.
Writes polished shift summaries, incident reports, and after-action reviews.
Briefs executives, law enforcement, and cross-functional partners.
Quickly identifies anomalies or potential threats.
Prioritizes critical notifications and escalates appropriately.
Maintains accurate logs, system entries, schedules, and documentation.
Keeps the command center clean, controlled, and audit-ready at all times.
Makes sound decisions during alarms, emergencies, system faults, or high-stress events.
Demonstrates resilience and reliability in chaotic environments.