Command Center Officer

Marksman Security LLC•Atlanta, GA

6d•Onsite

About The Position

The Security Command Center Officer oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50‑acre mixed‑use development. This officer helps ensure robust control room operations, and provides dispatch directions to 40+ security personnel across the property. The SCC Officer serves as the operational nexus between technology, people, and emergency response functions — requiring technical expertise, leadership capability, and exceptional judgment.

Requirements

Deep understanding of enterprise access control platforms (Avigilon or equivalent).
Proficient with VMS platforms (Verkada, Genetec Security Center, Avigilon, etc.).
Working knowledge of fire alarm panel operations (Notifier, EST, Siemens, Simplex, or equivalent).
Familiar with elevator recall, overrides, fire service modes, and integration with access control.
Comfortable leveraging AI tools.
Mastery in multi-channel dispatching (radio, phone, digital platforms).
Applies ICS principles.
Skilled at reviewing CCTV, access logs, and officer statements.
Clear, calm, and concise communication style — especially under pressure.
Experienced in writing polished shifts summaries, incident reports, and after‑action reviews.
High Situational Awareness.
Organized & Detail‑Oriented.
Calm Under Pressure.
4+ years experience in security operations, dispatch centers, or life safety technology environments.
Experience in mixed‑use, corporate, campus, aviation, stadium, or municipal environments.
High integrity and a strong sense of responsibility.
Bias toward action while maintaining disciplined procedures.
Comfort with both structure and rapid change.
Curiosity and continuous learning, especially with technology and AI.
Diplomacy — able to communicate firmly without creating friction.
Ownership mentality — treats the site as if it were their own.

Nice To Haves

ASIS (APP, PSP, CPP)
Fire Life Safety Director certifications
CPR/First Aid/AED Instructor
System-specific access control or VMS certifications

Responsibilities

Oversees the continuous operation, integrity, and performance of all life safety and security systems.
Ensures robust control room operations.
Provides dispatch directions to 40+ security personnel.
Administers credentials, troubleshoots controllers, interprets logs, and maintains door schedules and alarms for access control systems.
Understands system integration with elevators, fire panels, intrusion systems, and visitor management.
Configures cameras, monitors analytics triggers, pulls evidence, and supports investigations for CCTV/VMS platforms.
Understands video retention compliance requirements.
Interprets fire alarm conditions, communicates with Fire Command, and guides emergency response sequences.
Coordinates testing, drills, and impairment procedures for fire alarm systems.
Coordinates with facilities/OT teams for elevator malfunctions or entrapments.
Maintains accountability for radios, keys, equipment, PPE, and special‑event materials.
Uses software systems to track, audit, and document asset lifecycle.
Leverages AI tools for summarizing incidents, identifying operational trends, enhancing training documentation, optimizing scheduling, and improving dispatch workflows.
Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
Applies ICS principles, prioritizes threats, and allocates resources effectively.
Coordinates with police, fire, EMS, and property management partners.
Reviews CCTV, access logs, and officer statements for incident investigation.
Prepares comprehensive, defensible reports.
Briefs leadership succinctly and professionally.
Communicates clearly, calmly, and concisely, especially under pressure.
Writes polished shifts summaries, incident reports, and after‑action reviews.
Briefs executives, law enforcement, and cross-functional partners.
Quickly identifies anomalies or potential threats.
Prioritizes critical notifications and escalates appropriately.
Maintains accurate logs, system entries, schedules, and documentation.
Keeps the command center clean, controlled, and audit‑ready at all times.
Makes sound decisions during alarms, emergencies, system faults, or high‑stress events.
Demonstrates resilience and reliability in chaotic environments.