Command Center Technician

Atlas Energy Solutions • Austin, CO

17d

About The Position

The Command Center Technician plays a critical role in maintaining Atlas’s industry-leading power system uptime by providing 24/7 monitoring and technical support for domestic and international operations. This position is responsible for identifying and investigating system alerts and notifications, communicating real-time and historical performance data, and supporting field technicians across Atlas’s operational footprint. Success in this role requires strong problem-solving skills, technical curiosity, effective communication, and a disciplined, self-starting mindset. Technicians must learn Atlas’s primary software systems and understand the operational philosophy behind our solutions. This position offers a unique opportunity to gain broad exposure to Atlas’s operations and grow within a high-performing, mission-driven team.

Requirements

• High School or GED
• Field or Shop Technician
• 1 Year Previous related experience.
• 1 Year Customer service experience.
• Able to work nights/weekends and handle full 8–12 hour shifts independently or with a team.
• Quickly learns and understands Atlas Power error codes, alerts, and system implications.
• Familiar with field operational and safety protocols, including weather and fatigue risks.
• Working knowledge of Atlas software systems and operational data analysis.
• Strong ability to interpret data and respond in fast-paced environments.
• Skilled in identifying system faults, trends, and sizing issues across the fleet.
• Capable of independently troubleshooting and escalating operational or safety issues.
• Excellent verbal and written communication with internal teams and external stakeholders.
• Provides high-level customer service from issue identification through resolution.
• Effective use of monitoring and documentation tools for issue tracking.
• Strong organization, time management, and ability to prioritize tasks.
• Able to work independently with minimal supervision.
• Quick learner with the ability to adapt to new systems and processes.
• Maintains composure and professionalism in high-pressure or emergency situations.
• Fluent in spoken and written English.

Responsibilities

• Monitors unsafe conditions (weather/fatigue) and communicates to all leaders in the organizational hierarchy per Atlas’s Standard Operating Procedures (SOP).
• Exercises independent judgement and to assist technicians in troubleshooting.
• Utilizes telematics and other software programs to monitor, investigate, coordinate, track & follow-up on all operational and safety issues.
• Collects data from telematics and other software programs to prepare detailed reports.
• Provides exceptional customer service for anyone interacting with the Command Center from the onset of an issue until the resolution.
• Assists with any requests for support.
• Works within a team of other operations technicians to identify and prioritize operational issues and ensure they are resolved in accordance with Atlas’s standard.
• Through the analysis of systems and reports the Command Center Technician identifies faults and model sizing issues fleet wide.
• Understands current organizational hierarchy in field operations across the Atlas footprint.
• All other duties assigned.

Benefits

• Best People and Team. Great Place to Work , Hire Vets, Top Place to Work For – Austin American Statesman
• Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision
• Invest in Your Future. 401K with company match, immediate vesting
• Relax and Recharge. Paid time off (non-rotational roles), 15+ company paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED