Command Center Officer

Westgate Resorts • Ocoee, FL

4d

About The Position

Westgate Resorts is seeking a Command Center Security Officer to support nationwide emergency management, corporate security, incident monitoring, crisis communications, and business continuity operations across its resort portfolio. The position connects field response teams, resort leadership, corporate leadership, and emergency response agencies by monitoring security systems, coordinating communications, and providing real-time situational awareness during routine operations and emergencies.

The role works in a fast-paced security operations center environment and follows an overnight schedule: Tuesday, Friday, and Saturday from 6:00 PM to 2:00 AM, and Sunday and Monday from 11:00 PM to 7:00 AM; Wednesday and Thursday are off.

Requirements

• High school diploma or GED.
• Strong verbal and written communication skills.
• Excellent critical thinking and problem-solving abilities.
• Ability to analyze incidents and determine appropriate response or escalation.
• Strong organizational skills and ability to maintain accurate records and documentation.
• Ability to work independently and collaboratively in high-pressure situations.
• Ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Word, Excel, Outlook, and other Microsoft Office applications.

Nice To Haves

• 1–3 years of experience in emergency management, security operations, command center operations, dispatch, surveillance monitoring, public safety, law enforcement support, military operations, crisis management, hospitality security, or a related field.
• Experience in a Security Operations Center (SOC), Global Security Operations Center (GSOC), Emergency Operations Center (EOC), dispatch center, or command center environment.
• FEMA ICS-100 and ICS-700 certifications.
• Additional FEMA, NIMS, Emergency Management, Homeland Security, Public Safety, or Security Operations certifications.
• Familiarity with CCTV systems, access control systems, video surveillance platforms, alarm monitoring systems, and emergency notification software.

Responsibilities

• Monitor CCTV surveillance systems, security cameras, access control systems, alarms, and security technology platforms across Westgate resort properties.
• Serve as the primary communication hub among resort personnel, emergency responders, corporate leadership, and executive stakeholders during incidents and critical events.
• Maintain situational awareness by monitoring live video feeds, security systems, weather alerts, emergency notifications, public safety communications, and news media reporting.
• Coordinate emergency management response efforts involving police, fire departments, EMS personnel, security teams, and resort leadership.
• Use emergency notification systems and mass communication platforms to communicate incidents, threats, weather events, and operational updates.
• Prepare and distribute incident reports, executive summaries, situation reports, and operational briefings.
• Provide real-time operational updates to executives, management teams, and response personnel during emergency and non-emergency situations.
• Support emergency preparedness, mitigation, response, recovery, and business continuity initiatives across the organization.
• Participate in emergency management planning, exercises, drills, training initiatives, and after-action reviews.
• Assist with incident documentation, video evidence retrieval, surveillance review, and historical incident research.
• Support the development, implementation, and continuous improvement of emergency management programs and command center procedures.
• Collaborate with resort management teams, safety departments, security personnel, and emergency response partners nationwide.
• Represent Westgate Resorts at local, county, state, and regional emergency management meetings, emergency operations centers, and planning activities as needed.
• Maintain accurate operational logs, attendance records, communication records, and incident documentation.
• Complete assigned FEMA, Incident Command System, National Incident Management System, emergency management, and security-related certifications and training.
• Perform additional duties as assigned by Emergency Management leadership or Executive Security leadership.

Benefits

• Medical, dental, and vision coverage
• Paid vacation, sick, and personal time
• Paid holidays
• 401(k) with company match
• Daily Pay access
• Pregnancy, parental leave, and adoption assistance
• Wellness programs
• Flexible Spending Accounts (FSA)
• Tuition assistance
• Military leave
• Employee Assistance Program (EAP)
• Life, disability, accident, critical illness, and hospital insurance
• Pet insurance
• Discounts on hotels, cruises, resorts, restaurants, and entertainment
• Low-cost gym membership
• David A. Siegel Legacy Scholarship for an eligible dependent of a current Team Member
• Career growth and advancement opportunities
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED