Collision General Manager

Boyd Group Services•Houston, TX

11d•$83,000 - $100,000

About The Position

The General Manager leads and maintains the day-to-day operation of a collision center in compliance with established policies and procedures. The role plans and implements daily operations to meet key performance indicators and insurance metrics, while coaching and empowering team members in their roles. The General Manager promotes high standards of professionalism and customer service, works in alignment with the team to deliver a successful customer experience, and leads by example.

Requirements

At least 2 years of collision DRP estimating experience.
At least 4 years of customer service excellence experience.
Post-secondary education or equivalent.
Proven leadership experience in a collision repair environment or a similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Clear verbal and written communication skills.
Ability to motivate others using effective coaching tools and management skills.

Nice To Haves

Prior leadership experience preferred.
At least 2 years of CCC1 or Mitchell experience preferred.
At least 2 years of accounts receivable/payable experience preferred.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the collision center’s annual and monthly operating budgets.
Forecast, target, and track monthly sales, profit, and expense objectives.
Deliver formal annual and informal monthly performance reviews.
Monitor and maintain accounts payable and accounts receivable for the collision center.
Maintain a clean and organized repair facility.
Monitor maintenance needs for shop equipment, including the paint booth.
Provide staff training as needed.
Ensure staff wear appropriate safety gear and adhere to the dress code.
Open and close the facility daily according to established procedures.
Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
Manage estimates to ensure labor mix meets established standards and manage store capacity.
Lead and manage repair facility personnel.
Facilitate monthly health and safety and staff meetings, and attend monthly managers’ meetings.
Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
Review store customer satisfaction index (CSI) performance and follow up within 24 hours.