Collision General Manager

Caliber Collision•Ypsilanti, MI

19d•Onsite

About The Position

Caliber Collision is hiring a Collision General Manager to oversee the overall operation of a service center. The role includes risk management, teammate development, client metrics, production, and administration. The General Manager recruits, recognizes, and retains teammates; monitors current financial performance metrics; and reviews prior-month financial results to identify opportunities and trends. The role ensures vehicle repairs are completed thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures (SOP), insurance partner requirements, and industry guidelines and standards. Caliber describes itself as operating more than 1,700 centers nationwide, with over 30,000 teammates and automotive services that include collision repair, auto glass, mobile diagnostic scanning and calibration, and fleet services. Its stated purpose is “Restoring the Rhythm of Your Life®,” and the company emphasizes career training and advancement opportunities.

Requirements

At least 3 years of collision management experience.
Valid driver’s license and eligibility for coverage under the company insurance policy.
Must be at least 21 years old.
Advanced understanding of collision estimatics.
Prior experience with CCC1.
Advanced understanding and knowledge of the repair process and procedures.
Ability to understand written and verbal instructions.
Ability to prioritize competing tasks and adapt to a fast-paced environment.
Ability to provide personable, friendly customer service to internal and external customers.
Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

I-CAR and ASE training or certifications are referenced as paid training and certifications available to employees; they are not stated as hiring requirements.

Responsibilities

Oversee the overall operation of the service center, including risk management, teammate development, client metrics, production, and administration.
Recruit, recognize, and retain talented teammates.
Monitor current financial performance metrics and review the previous month’s financial metrics to identify opportunities and trends.
Ensure teammates repair vehicles thoroughly, safely, and profitably in accordance with Caliber’s SOP, insurance partner requirements, and industry guidelines and standards.