Collision General Manager

Caliber Collision•Houston, TX

5d•Onsite

About The Position

Caliber Collision is hiring a Collision General Manager to oversee the overall operation of a service center. The role covers risk management, teammate development, client metrics, production, and administration. The General Manager recruits, recognizes, and retains talented teammates; monitors current financial performance metrics; and reviews prior-month financial metrics to identify opportunities and trends. The role ensures center teammates repair vehicles thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partners, and industry guidelines and standards. Caliber describes opportunities for career growth and provides ongoing career training in leadership skills and new technologies. The company operates more than 1,700 centers nationwide and has more than 30,000 teammates.

Requirements

At least 3 years of collision management experience.
Valid driver’s license and eligibility for coverage under the company insurance policy.
Must be at least 21 years old.
Advanced understanding of collision estimatics.
Prior experience with CCC1.
Advanced understanding and knowledge of repair processes and procedures.
Ability to understand written and verbal instructions.
Ability to prioritize competing tasks and adapt to a fast-paced environment.
Ability to provide personable, friendly customer service to internal and external customers.
Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
Must be eligible to work in the U.S. without restrictions.

Nice To Haves

I-CAR and ASE training and certifications are offered as paid training; these are not stated as required or preferred qualifications.

Responsibilities

Oversee the overall operation of the center, including risk management, teammate development, client metrics, production, and administration.
Recruit, recognize, and retain talented teammates.
Monitor current financial performance metrics and review the previous month’s financial metrics to identify opportunities and trends.
Ensure vehicle repairs are thorough, safe, and profitable and comply with Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.