Collision General Manager

Caliber Holdings•Houston, TX

About The Position

Caliber Collision is hiring a Collision General Manager to oversee the overall operation of a service center. The role covers risk management, teammate development, client metrics, production, and administration. The General Manager recruits, recognizes, and retains talented teammates; monitors current financial performance metrics; and reviews prior-month financial results to identify opportunities and trends. The role ensures vehicle repairs are performed thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards. Caliber describes itself as having more than 1,700 centers nationwide and more than 30,000 teammates, providing collision repair, auto glass, mobile diagnostic scanning and calibration, and fleet services. The company states that it provides career training in leadership skills and new technologies and opportunities for career advancement. Caliber is an Equal Opportunity Employer and uses E-Verify. Applicants must be eligible to work in the United States without restrictions.

Requirements

At least 3 years of collision management experience.
Valid driver’s license and eligibility for coverage under the company insurance policy.
Must be 21 years of age or older.
Advanced understanding of collision estimatics.
Prior experience with CCC1.
Advanced understanding and knowledge of repair processes and procedures.
Ability to understand written and verbal instructions.
Ability to prioritize competing tasks and adapt to a fast-paced environment.
Ability to provide personable, friendly customer service to internal and external customers.
Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
Must be eligible to work in the United States without restrictions.

Responsibilities

Oversee the overall operation of the service center, including risk management, teammate development, client metrics, production, and administration.
Recruit, recognize, and retain talented teammates.
Monitor current financial performance metrics and review the previous month’s financial metrics to identify opportunities and trends.
Ensure teammates repair vehicles thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.