Collision General Manager
About The Position
The General Manager leads and maintains the collision center’s day-to-day operations in compliance with established policies and procedures. The role is accountable for delivering an exceptional customer experience, meeting key performance indicators and insurance metrics, and coaching team members to succeed. The General Manager maintains high standards of professionalism and quality, aligns the team around customer needs, and leads by example. The role manages the collision center’s budgets, sales, profits, expenses, accounts payable and receivable, staffing, facility capacity, repair estimates, equipment maintenance, safety, training, and daily production. Compensation is $67,000–$96,000 per year, commensurate with skill, education, and experience. The position may also be eligible for bonuses tied to individual or business initiatives.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
- Ability to meet the physical demands of the job’s essential functions, with reasonable accommodations available for individuals with disabilities.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the collision center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Deliver formal annual and informal monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable for the collision center.
- Maintain a clean and organized repair facility.
- Monitor required maintenance for shop equipment, including the paint booth.
- Provide training for staff as necessary.
- Ensure staff wear proper safety gear and adhere to the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates.
- Manage estimates to ensure labor mix meets established standards, and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings, and attend monthly managers meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
Benefits
- Up to 80 hours of paid time off annually.
- Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses each year.
- Annual voluntary uniform stipend.
- Potential bonus opportunities tied to individual or business initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
