Collision General Manager

Motocruit•Shreveport, LA

4d•Onsite

About The Position

This is a leadership role for a hands-on operator who is ready to run a shop and grow into ownership. You will own the day-to-day operation of the collision center: leading technicians, controlling workflow, writing and overseeing estimates, and holding the line with carriers on accurate, complete, and safe repairs. You will drive the metrics that matter, including cycle time, customer satisfaction, capture ratio, and gross profit, and deliver a customer experience that earns repeat business and dealer referrals. The owner runs the financials today and will mentor you into the full profit and loss over time, with a clear path into a true General Manager seat and potential equity in the business. We are looking for a leader who understands repair from the floor up, not a desk-only manager.

Requirements

Deep back of shop and repair experience; you understand the work well enough to manage it and write it
Proven estimating ability and comfort with estimating systems such as CCC ONE, Mitchell, or Audatex
Insurance and DRP fluency, including carrier negotiation and supplement handling; State Farm experience is a strong plus
Working knowledge of safe, proper repair standards and manufacturer repair procedures, including scanning and calibration
Hands-on, low ego leadership style suited to a small, independent family shop
Valid driver's license and clean driving record

Nice To Haves

Prior General Manager or shop manager experience at a similar sized independent collision center
Familiarity with import and dealer collision work (Lexus, Subaru, Toyota)
I-CAR or ASE training or certification
Comfort managing to shop metrics such as cycle time, CSI, capture ratio, and gross profit
Ark-La-Tex ties or genuine openness to relocating to Shreveport

Responsibilities

Lead and develop the body and paint technicians and keep the production floor moving
Control workflow, scheduling, and cycle time to meet quality and delivery commitments
Maintain a clean, safe, organized, and high-performing shop environment
Write and oversee estimates using CCC ONE, Mitchell, or Audatex
Ensure every vehicle is repaired thoroughly, safely, and to manufacturer repair procedures, including required scanning and calibration
Inspect completed work and sign off on quality before delivery
Own the customer experience and protect customer satisfaction and retention
Manage DRP relationships and hold the line with carriers on fair estimates and supplements, with State Farm as the primary DRP
Capture and convert incoming opportunities into scheduled, completed repairs
Manage to the shop's key metrics, including sales, gross profit, capture ratio, and cycle time
Learn the profit and loss alongside the owner and grow into full financial responsibility
Recruit, coach, and retain a strong team as the shop grows its technician capacity

Benefits

A real path to ownership, including potential equity for a proven performer
Direct mentorship from an owner who will teach you the full financial side of the business
Genuine autonomy to run the shop your way, without corporate red tape
A family first culture in a small team that looks out for one another
An established, profitable business with locked-in dealer relationships and a primary State Farm DRP
A competitive base plus production commission and performance bonus that grows as the shop grows
Relocation assistance available for the right candidate
Monthly healthcare stipend (currently $500) to apply toward medical, dental, or vision coverage
Disability and life insurance
Flexible paid time off
Annual team holiday bonus shared across the whole crew
A clean, modern, fully climate-controlled shop