Collision General Manager

Boyd Group Services • East Flat Rock, NC

19d • $75,000 - $120,000

About The Position

The General Manager leads and maintains the day-to-day operation of the Collision Center in compliance with established policies and procedures. The role plans and implements daily operations to meet key performance indicators and insurance metrics, while coaching and empowering team members to succeed. The General Manager promotes high standards of professionalism and customer service, works in alignment with the team to deliver a successful customer experience, and leads by example.

Requirements

• Post-secondary education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Clear verbal and written communication skills.
• Ability to motivate others using effective coaching tools and management skills.

Responsibilities

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Prepare and manage the collision center’s annual and monthly operating budgets.
• Forecast, target, and track monthly sales, profit, and expense objectives.
• Conduct formal annual and informal monthly performance reviews.
• Monitor and maintain accounts payable and accounts receivable for the Collision Center.
• Keep the repair facility clean and organized.
• Monitor maintenance requirements for shop equipment, including the paint booth.
• Provide staff training as needed.
• Ensure staff wear appropriate safety gear and follow the dress code.
• Open and close the facility daily according to established procedures.
• Conduct or coordinate daily production meetings and walkthroughs to confirm throughput and delivery dates.
• Manage estimates to ensure labor mix meets established standards and manage store capacity.
• Lead and manage repair facility personnel.
• Facilitate monthly health and safety and staff meetings, and attend monthly managers meetings.
• Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
• Review store customer satisfaction performance and follow up within 24 hours.

Benefits

• Salary of $75,000–$120,000 per year, commensurate with skill, education, and experience.
• May be eligible for bonus opportunities tied to individual or business initiatives.
• Benefits are mentioned, but details are not provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree