Collision General Manager
About The Position
An owner-operated collision center in the Attleboro, Massachusetts area is hiring a General Manager to take full ownership of the shop’s production, people, customers, and results, allowing the owners to step back from day-to-day operations. The on-site shop is approximately 6,000 square feet, has three bays, is about 1.5 years old, and has unused space available for growth. It primarily handles fleet and commercial van work, servicing about 45 vans per month. The team has seven members, including the General Manager. A sister mechanical shop that provides in-shop and mobile fleet service is about 10 minutes away. There are no current direct repair program (DRP) relationships, and the owners are open to adding them. In the first year, success means the shop operates day to day without the owners managing details, vans move through consistently with a two-to-three-day turn time per van, quality issues and comebacks remain low, the team is stable and accountable, and there is a plan to add insurance or DRP work.
Requirements
- Proven collision shop management experience with responsibility for production and people.
- Comfort owning financial results, including P&L and KPIs.
- Working knowledge of collision estimating.
Nice To Haves
- Fleet or commercial vehicle repair experience.
- Insurance or DRP relationships.
- I-CAR training.
Responsibilities
- Own workflow and production from estimate through delivery, including scheduling, parts, and quality control.
- Lead, train, and hold the team accountable, and hire as the shop grows.
- Manage fleet customer relationships and keep vans returning to service on schedule.
- Own the shop’s P&L and track KPIs such as cycle time, gross profit, comebacks, and customer satisfaction.
- Write or review estimates and maintain accurate repair documentation.
- Build relationships with insurers and pursue DRP opportunities with the owners.
- Identify and fix process gaps so the shop can handle more volume.
- Report results to the owners on a regular cadence.
Benefits
- Base salary of $75,000–$85,000.
- Monthly incentive of 2.5% of the collision shop’s gross profit.
- Quarterly KPI bonus tied to shop performance.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
