Collision General Manager

Boyd Group Services•Brownwood, TX

20d•$68,000 - $96,000•Onsite

About The Position

The Collision General Manager leads and maintains the day-to-day operation of the Gerber Collision & Glass store in Brownwood, Texas, in compliance with established policies and procedures. The role plans and implements daily Collision Center operations to meet overall KPIs and insurance metrics, while providing an exceptional customer experience. The General Manager coaches and empowers team members, maintains high standards of professionalism and service, and ensures effective coordination across the team. The position is in-person and onsite daily, Monday through Friday.

Requirements

At least 2 years of prior leadership experience.
At least 2 years of prior CCC1 or Mitchell Collision Estimating experience.
At least 4 years of prior customer service excellence experience.
Post-secondary education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Clear verbal and written communication skills.
Ability to motivate others using effective coaching tools and management skills.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the Collision Center’s annual and monthly operating budgets.
Forecast, target, and track monthly sales, profit, and expense objectives.
Conduct formal annual and informal monthly performance reviews.
Monitor and maintain accounts payable and accounts receivable for the Collision Center.
Maintain a clean and organized repair facility.
Monitor required maintenance for shop equipment, including the paint booth.
Provide staff training as needed.
Ensure staff wear appropriate safety gear and follow the dress code.
Open and close the facility daily according to established procedures.
Conduct or coordinate daily production meetings and walkthroughs to confirm throughput and delivery dates.
Manage estimates to ensure labor mix meets established standards and manage store capacity.
Lead and manage repair facility personnel.
Facilitate monthly Health & Safety and staff meetings, and attend monthly managers meetings.
Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
Review store CSI performance and follow up within 24 hours.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective on Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.