Collision General Manager

Motocruit•Attleboro, MA

15d•Onsite

About The Position

An owner-operated collision center in the Attleboro, Massachusetts area is hiring a General Manager to take full ownership of shop operations, including production, people, customers, and results. The owners want to step back from day-to-day operations. The shop is a 3-bay, approximately 6,000-square-foot center that is about 1.5 years old, with unused space available for growth. It primarily handles fleet and commercial van work, servicing about 45 vans per month, and currently has no DRP relationships. The owners are open to adding them. A sister mechanical shop providing in-shop and mobile fleet service is about 10 minutes away. The team consists of seven people, including the General Manager. The General Manager will lead workflow from estimate through delivery, manage employees and fleet customer relationships, own the shop's P&L, monitor performance indicators, and pursue opportunities to expand the business. The first-year goals include operating without the owners' day-to-day involvement, maintaining a 2–3-day turn time per van, keeping quality issues and comebacks low, building a stable and accountable team, and developing a plan to add insurance and DRP work. Compensation is a $75,000–$85,000 base salary, a monthly incentive equal to 2.5% of the collision shop's gross profit, a quarterly KPI bonus tied to shop performance, and paid time off. Schedule and additional benefits are to be confirmed. The position is full-time and on-site.

Requirements

Proven collision shop management experience with responsibility for production and people.
Comfort owning financial results, including P&L and KPIs.
Working knowledge of collision estimating.

Nice To Haves

Experience with fleet or commercial vehicle repair.
Insurance or DRP relationships.
I-CAR training.

Responsibilities

Own workflow and production from estimate through delivery, including scheduling, parts, and quality control.
Lead, train, and hold the team accountable, and hire as the shop grows.
Manage fleet customer relationships and keep vans returning to service on schedule.
Own the shop's P&L and track KPIs such as cycle time, gross profit, comebacks, and customer satisfaction.
Write or review estimates and maintain accurate repair documentation.
Build relationships with insurers and pursue DRP opportunities with the owners.
Identify and fix process gaps so the shop can handle more volume.
Report results to the owners on a regular cadence.