Collision General Manager

Crash Champions•Crest Hill, IL

10d•$75,000 - $145,650

About The Position

The Collision General Manager oversees the front and back of a collision repair shop, managing operations from vehicle intake through delivery. The role is accountable for location revenue and key performance indicators, shop throughput, production quality, and efficiency. The manager assigns repair work, manages daily production flow, supports teammates during busy periods, and ensures repairs meet Crash Champions and I-CAR quality standards. Responsibilities also include payroll and staffing administration, writing or updating estimates when needed, and hiring, coaching, and developing teammates.

Requirements

Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers.
Aptitude in decision-making and problem-solving.
Ability to lead and collaborate with others to meet shared objectives.
Demonstrated ability to meet deadlines and achieve successful results.
Proficient knowledge and use of estimating software, including CCC ONE Total Repair Software.
Proficiency with computers and other technology.
Valid driver's license.

Responsibilities

Meet or exceed location revenue goals and other KPIs by managing the front and back of the shop from vehicle intake through delivery and maintaining throughput, production quality, and efficiency.
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed.
Ensure repairs meet Crash Champions and I-CAR quality standards, repairs are billed accurately, and back-of-shop PPE protocols are followed.
Complete shop payroll and staffing tasks in a timely manner, including monitoring punch-in/out guidelines and flag-hour procedures and managing staff PTO, vacation, or leave.
Coordinate with Body Technicians, the Collision Estimator, and Parts Managers to manage daily production flow and meet delivery requirements.
Write complete DRP complaint estimates after disassembly and damage discovery, update Collision Estimator estimates as needed, and lock final estimates.
Interview and hire candidates based on skills and experience, and provide teammates with performance coaching, feedback, and support for growth and progression.