Collision Estimator

Crash Champions•Huntley, IL

12d

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures, prepare and finalize repair estimates, and manage repairs through completion. The estimator evaluates vehicle damage, supports repair quality through in-process quality control, and keeps customers informed throughout the process. The role also involves reviewing repair data and procedures, completing post-scanning, and ensuring repair orders and carrier-specific documentation are complete.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time management and the ability to adapt easily to a fast-paced environment.
Ability to deal with fast-paced environments.
Knowledge of multiple estimating systems; CCC One is preferred.

Nice To Haves

Knowledge of working with insurance partners.
Experience with CCC One, Mitchell, or Audatex estimating systems.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process quality control.
Keep customers informed and updated about the status of their vehicles and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.