Collision Estimator

Crash Champions • Baltimore, MD

3d • $65,000 - $149,885

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through the vehicle repair process and manage repairs from initial estimate through final repair order. The role includes explaining repair and insurance procedures, evaluating vehicle damage, preparing and finalizing estimates, monitoring repair quality, and keeping customers informed. The estimator also supports technicians with repair data and post-scanning and ensures repair files and carrier requirements are complete.

The posted compensation range is $65,000 to $149,885 per year. The range is inclusive of monthly sales incentive bonuses, and the actual offer depends on factors including job-related knowledge, skills, experience, certifications, and qualifications. The company states that benefits are subject to eligibility requirements and annual updates.

Requirements

• Customer service skills.
• Organization and multitasking skills.
• Good time-management skills and ability to adapt to a fast-paced environment.
• Ability to deal with fast-paced environments.

Nice To Haves

• Knowledge of working with insurance partners.
• Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

• Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, prepare complete estimates after disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ standards are met.
• Keep customers informed and updated on vehicle status and provide a positive customer experience.
• Pull and review repair procedure data for or with body technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Group life insurance
• Disability insurance
• 401(k) retirement plan with match
• Referral bonus (“Cash From Crash”)
• Five paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed