Collision Estimator

Crash Champions•Philadelphia, PA

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures, prepare and manage repair estimates, and help ensure repairs meet company quality standards. The role follows each repair through the process, keeps customers informed, supports technicians with repair data and post-scanning, and completes paperwork and carrier requirements. The posted compensation range is $65,130 to $155,000 per year and includes monthly sales incentive bonuses; the actual offer depends on job-related factors.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time management and ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about their vehicle’s status and provide a positive customer experience.
Pull and review repair data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.