Collision Estimator

Boyd Group Services • SC Columbia-Fernandina Rd - 154034, SC

11d • $50,000 - $100,000

About The Position

The Collision Estimator is responsible for creating vehicle damage estimates and coordinating customers’ repair needs. The role includes documenting damage and required repairs or parts replacement, communicating with customers and insurance companies throughout the repair process, and ensuring a successful customer experience. The Estimator works with the facility team to support repair-facility KPIs and follows applicable insurance requirements and operating procedures.

Compensation is commission-based, calculated according to location and revenue metrics, sales, and individual performance, subject to the terms of the plan. Estimated annual compensation is $50,000–$100,000. If total compensation in a pay period is below minimum wage, clocked hours are guaranteed at the applicable local or state minimum wage, whichever is greater. The position may also be eligible for bonuses tied to individual or business initiatives.

Requirements

• High school diploma or equivalent.
• Knowledge of repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic computer skills.
• At least 1 year of experience with compliance for DRPs.
• Willingness to complete I-CAR Training.
• Valid driver’s license.

Responsibilities

• Document each customer interaction with pertinent details and keep records updated efficiently and accurately.
• Provide customers with accurate, timely information, guide them through the repair process, and deliver excellent customer service.
• Ensure compliance with insurance client requirements, processes, and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
• Communicate customer requests and needs to appropriate team members.
• Greet customers positively in person and by phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with the Management Team as required.
• Support other team members when required.
• Participate in monthly Health & Safety and staff meetings if required.
• Attend training, information sessions, and workshops recommended by the Store Manager.
• Assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.

Benefits

• Salary and benefits are mentioned, but specific benefit offerings are not listed.
• Potential bonus opportunities tied to individual or business initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED