Collision Estimator

Boyd Group Services • Yukon, OK

14d • $49,000 - $70,000

About The Position

The Estimator provides an exceptional customer experience by preparing estimates and coordinating customers’ repair needs, including communicating with customers and insurance companies throughout the repair process. The role assesses vehicle damage and documents required repairs and parts replacements on damage appraisals. The Estimator works with team members to support the repair facility’s key performance indicators and customer experience. Duties may change at any time, with or without notice.

Requirements

• High school diploma or equivalent.
• Knowledge of repairs and OE guidelines.
• Awareness of where to look for answers.
• Basic computer skills.
• At least 1 year of experience with DRP compliance.
• Willingness to complete I-CAR Training.
• Valid driver's license.

Responsibilities

• Document every customer interaction accurately and efficiently, including pertinent details.
• Provide customers with accurate, timely information and guide them through the repair process.
• Ensure compliance with insurance client requirements, processes, and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
• Communicate customer requests and needs to appropriate team members.
• Greet customers positively in person and by phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support team members when required.
• Participate in monthly Health & Safety and staff meetings, if required.
• Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

• Annual paid time off (PTO) plans.
• Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
• Six paid holidays annually.
• Medical, prescription drug, dental, and vision insurance effective Day 1.
• 401(k) retirement plan with company match.
• Employer-paid short-term disability and life insurance.
• Additional voluntary life insurance.
• Continuing education opportunities.
• Free prescription or non-prescription safety glasses annually.
• Annual voluntary uniform stipend.
• Voluntary daily pay option.
• Potential bonus opportunities tied to individual or business initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED