Collision Estimator

Crash Champions•Sandy Springs, GA

18d

About The Position

Crash Champions is seeking a Collision Estimator to support customers and manage vehicle repairs through the collision repair process. The role involves explaining repair procedures, insurance processes, customer rights, repair techniques, safety, and value; preparing and finalizing repair estimates; coordinating repair progress; and maintaining the company’s quality standards and customer experience. The estimator also reviews repair data with Body Technicians, completes post-scanning, and ensures repair orders and carrier requirements are ready for closure.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, prepare complete estimates after disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.