Collision Estimator

Boyd Group Services•Brighton, MI

24d•$50,000 - $100,000

About The Position

The Estimator provides an exceptional customer experience by preparing estimates and coordinating customers’ repair needs, including communicating with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works in alignment with facility team members to support repair-facility KPIs and a successful customer experience. The position also requires compliance with insurance-client requirements and operating procedures, participation in production walks and meetings as required, support for team members, and attendance at training recommended by the Store Manager. Duties and responsibilities may change, and reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OEM guidelines.
Basic computer skills.
At least one year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information, guide them through the repair process, and deliver excellent customer service.
Ensure compliance with insurance-client requirements, processes, and metrics.
Follow operating procedures for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to the appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.