Collision Estimator

Classic Collision•Matthews, NC

18d

About The Position

Classic Collision is hiring a Collision Estimator to support its vehicle repair process and provide customers with quality service grounded in safety, integrity, and honesty. The estimator serves as the primary customer contact from vehicle drop-off through delivery, prepares repair estimates, coordinates with insurance partners and technicians, communicates repair updates, and checks repair quality before vehicle delivery. The position offers commission-based pay dependent on expected sales volume, along with benefits and career advancement opportunities.

Requirements

Must be at least 18 years of age.
Valid driver's license required.
Ability to provide clear, concise information in writing, by phone, and in person.
Strong organizational skills.
Successful completion of a background check is required.
Demonstrate integrity, respect, and accountability.
Provide a high level of customer service while building customer satisfaction and retention.
Contribute to a positive team environment and support others' efforts to succeed.

Nice To Haves

Prior collision estimating experience.
Familiarity with CCC1 estimating systems.
I-CAR or ASE certification.

Responsibilities

Serve as the primary point of contact for customers throughout the repair process, from vehicle drop-off through delivery.
Prepare estimates for customers and insurance partners according to manufacturer and Classic Collision guidelines.
Partner with insurance companies to manage customer claims and support a positive customer experience.
Keep customers updated on the repair process.
Coordinate with technicians to confirm all damage has been identified.
Maintain customer satisfaction scores according to company standards.
Perform a quality inspection before delivering vehicles to customers.
Perform other related duties as assigned.