Collision Estimator

Crash Champions•Tampa, FL

About The Position

The Collision Estimator guides customers through vehicle repairs, insurance procedures, repair techniques, safety, and value. The role prepares initial estimates, completes estimates following disassembly and damage evaluation, and locks final estimates. The Estimator manages repairs through completion, performs in-process quality control to ensure company standards, and keeps customers informed about vehicle status. The position also involves reviewing data procedures with Body Technicians, completing post-scanning for each vehicle, pre-closing final repair orders, handling disbursement paperwork, resolving file exceptions, and ensuring carrier-specific requirements are complete.

Requirements

Customer service skills.
Organization, multitasking, and time-management skills, with the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, along with Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates and write complete estimates after full disassembly and damage evaluation; lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ standards.
Keep customers informed about vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle.
Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.