Collision Estimator

Boyd Group Services•Anthem, AZ

7d•$55,000 - $78,000

About The Position

The Collision Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role accurately assesses vehicle damage and documents necessary repairs and parts replacement on the damage appraisal. The Estimator works with other team members to support the repair facility’s KPIs and keeps customers and insurance companies informed and updated. The position requires knowledge of repairs and OE guidelines, a high school diploma or equivalent, basic computer skills, and at least one year of experience with DRP compliance. The Estimator must be willing to complete I-CAR training and hold a valid driver’s license. Physical demands must be met to perform the essential functions of the job; reasonable accommodations may be made.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
At least one year of experience with DRP compliance.
Basic computer skills.
Awareness of where to look for answers.
Willingness to complete I-CAR training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with relevant details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Comply with insurance-client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.