Collision Estimator

Boyd Group Services•Scottsdale, AZ

4d•$55,000 - $78,000

About The Position

The Collision Estimator is responsible for providing an exceptional customer experience by preparing vehicle repair estimates and coordinating customers’ repair needs. The role assesses vehicle damage, documents necessary repairs and parts replacements on damage appraisals, and keeps customers and insurance companies informed throughout the repair process. The Estimator works with facility team members to support repair-facility KPIs and ensure a successful customer experience. The role also involves following insurance-client requirements and the company’s operating procedures for customer drop-offs, repair planning, communication, and vehicle delivery. Duties and responsibilities may change at any time. The physical demands of the position must be met to perform its essential functions; reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Basic computer skills.
At least one year of experience with DRP compliance.
Valid driver’s license.
Willingness to complete I-CAR Training.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Comply with insurance-client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document required repairs and parts replacement on the damage appraisal.
Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Commission compensation based on location and revenue metrics, sales, and individual performance, subject to plan terms.
Potential bonus opportunities tied to individual or business initiatives.