Collision Estimator

Boyd Group Services•Punta Gorda, FL

3d•$49,000 - $70,000

About The Position

The Collision Estimator is responsible for providing an exceptional customer experience while creating repair estimates and coordinating customers’ repair needs. This includes communicating with customers and insurance companies, informing them of progress throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and parts replacement on the damage appraisal. The Estimator works with the team to support the repair facility’s KPIs and ensure a successful customer experience. The role requires knowledge of vehicle repairs and OE guidelines, basic computer skills, and compliance with Direct Repair Program (DRP) requirements. The Estimator must be willing to complete I-CAR training and hold a valid driver’s license. Duties may change, and reasonable accommodation may be made to enable individuals with disabilities to perform the job’s essential functions.

Requirements

Knowledge of vehicle repairs and OE guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
Compliance with DRP requirements.
Minimum of 1 year of experience.
Willingness to complete I-CAR training.
Valid driver’s license.

Responsibilities

Document every customer interaction efficiently and accurately, including pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers in person and by phone with positive energy.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.