Collision Estimator

Crash Champions•Daphne, AL

19d

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through the vehicle repair process and manage repairs from initial estimate through completion. The role involves preparing estimates, coordinating with technicians and insurance partners, monitoring repair quality, keeping customers informed, and completing final repair-order and paperwork requirements. The company describes itself as a founder-led collision repair operator with more than 650 locations in 38 states and a focus on providing superior collision repair service through a People First approach.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.
Knowledge of multiple estimating systems; CCC One is preferred.

Nice To Haves

Knowledge of working with insurance partners.
Experience with CCC One estimating software; knowledge of Mitchell and Audatex estimating systems.

Responsibilities

Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates and write complete estimates after full disassembly and damage evaluation; lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.