Collision Estimator

Boyd Group Services•Port Saint Lucie, FL

20d•$55,000 - $77,000

About The Position

The Estimator is responsible for providing an exceptional customer experience while preparing vehicle damage estimates and coordinating repair needs. The role includes communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and replacement parts on damage appraisals. The Estimator works with the team to support the repair facility’s key performance indicators and customer experience. Experience with the CCC1 Estimating System is required. The position requires compliance with insurance client requirements and procedures, as well as the facility’s operating practices for customer drop-offs, repair planning, communication, and delivery. Compensation is estimated at $55,000–$77,000 per year, with commissions based on location and revenue metrics, sales, and individual performance. The role may also be eligible for bonuses tied to individual or business initiatives.

Requirements

Experience with the CCC1 Estimating System.
Knowledge of vehicle repairs and OE Guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
At least one year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure customers receive excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow operating practices for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.