Collision Estimator

Crash Champions•Lubbock, TX

5d•$65,000 - $134,695

About The Position

The Collision Estimator educates customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. The role prepares initial estimates, completes estimates after vehicle disassembly and damage evaluation, and locks final estimates. The estimator manages repairs throughout the process, performs in-process quality control to ensure Crash Champions’ standards, and keeps customers informed about vehicle status. The position also involves reviewing repair data and procedures with Body Technicians, completing post-scanning for vehicles, pre-closing final repair orders, handling disbursement paperwork, resolving file exceptions, and ensuring carrier-specific requirements are complete.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of working with insurance partners is preferred.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates and full estimates after disassembly and damage evaluation, then lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.