Collision Estimator
About The Position
Caliber Collision has an immediate opening for a Customer Service Consultant at its Service Center in Mt Juliet. The role performs a range of customer-service and shop-support duties, including greeting customers in person and by phone, determining their needs, and providing guidance and assistance. The employee supports Collision Estimators with vehicle drop-offs, mapping and marking, and photography; arranges customer transportation; prepares paperwork; and completes customer vehicle deliveries. The role requires effective communication with customers, clients, teammates, and vendors to help ensure repairs are handled correctly and efficiently while following Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards. The position provides hands-on experience in a production shop and opportunities for career growth, including promotion from within. Caliber is an Equal Opportunity Employer and uses E-Verify to confirm the identity and employment eligibility of new hires. Candidates must be eligible to work in the U.S. without restrictions.
Requirements
- At least 2 years of customer-facing experience.
- Valid driver’s license and eligibility for coverage under the company insurance policy.
- Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs.
- Ability to understand written and verbal instructions.
- Ability to prioritize competing tasks and adapt to a fast-paced environment.
- Ability to provide personable, friendly “World Class” customer service to internal and external customers.
- Must be eligible to work in the U.S. with no restrictions.
Nice To Haves
- Sales experience is a plus.
- Passion for learning the collision industry.
Responsibilities
- Greet customers in person or by phone, determine their needs, and provide guidance and assistance.
- Assist Collision Estimators with vehicle drop-offs, mapping and marking vehicles, and photographing vehicles.
- Arrange customer transportation.
- Prepare paperwork and perform active customer deliveries.
- Communicate effectively with customers, clients, teammates, and vendors to support correct and efficient repairs.
- Follow Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.
Benefits
- Medical, dental, and vision coverage eligibility from day one.
- Industry-comparable pay, paid weekly, with eligibility for overtime.
- Paid vacation and holidays; accrual can begin on day one.
- Career growth opportunities and promotion from within.
- Hands-on experience within a production shop.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
