Collision Estimator

Boyd Group Services • Tampa, FL

18d • $55,000 - $77,000 • Onsite

About The Position

The Estimator provides an exceptional customer experience by preparing estimates and coordinating customer repair needs and communications. The role assesses vehicle damage and documents required repairs and replacement parts on damage appraisals. The Estimator keeps customers and insurance companies informed throughout the repair process and works with the team to support the repair facility’s KPIs. Duties and responsibilities may change at any time, with or without notice. The physical demands of the job must be met to perform its essential functions; reasonable accommodation may be made for individuals with disabilities.

Requirements

• High school diploma or equivalent.
• Knowledge of repairs and OE guidelines.
• Awareness of where to look for answers.
• Basic computer skills.
• At least 1 year of experience with DRP compliance.
• Must be willing to complete I-CAR training.
• Valid driver’s license.

Responsibilities

• Document every customer interaction and keep records updated efficiently and accurately with pertinent details.
• Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
• Ensure compliance with insurance client requirements, processes, and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
• Communicate customer requests and needs to appropriate team members.
• Greet customers in person and by phone with positive energy.
• Understand required insurance programs and procedures.
• Participate in daily production walks with the Management Team as required.
• Support other team members when required.
• Participate in monthly Health & Safety and staff meetings if required.
• Attend training, information sessions, and workshops recommended by the Store Manager.
• Assess vehicle damage and document required repairs and parts replacement on damage appraisals.
• Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

• Salary and benefits are offered, but specific benefit details are not provided.
• May be eligible for bonus opportunities tied to individual or business initiatives.
• Commission compensation is based on location and revenue metrics, sales, and individual performance, subject to the plan terms.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED