Collision Estimator

Boyd Group Services•Bossier City, LA

22d•$41,000 - $90,000•Onsite

About The Position

Gerber Collision & Glass is seeking a Collision Estimator for its Bossier, Louisiana location. This posting is part of an ongoing effort to identify candidates for future opportunities, and applications are accepted on an ongoing basis. The Estimator is responsible for delivering an exceptional customer experience by creating damage estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The role assesses vehicle damage and documents required repairs and replacement parts on damage appraisals. The Estimator works with the rest of the team to support the repair facility’s key performance indicators. The position requires collision damage repair program (DRP) estimating experience and customer-service experience. Applicants must be willing to complete I-CAR training and hold a valid driver’s license. Compensation is estimated at $41,000–$90,000+ per year, with possible bonus opportunities and commissions tied to applicable metrics and plan terms.

Requirements

At least 1–2 years of collision DRP estimating experience.
At least 2 years of CCC1 experience.
At least 3–4 years of customer-service experience.
High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
DRP compliance experience; the description specifies a minimum of 1 year.
Willingness to complete I-CAR training.
Valid driver’s license.
Awareness of where to look for answers.

Nice To Haves

1–2 years of Mitchell experience.
At least 2 years of accounts receivable/payable experience.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support other team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work at least 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective on Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Possible bonus opportunities tied to individual or business initiatives.