Collision Estimator

Boyd Group Services • Kerrville, TX

4d • $50,000 - $91,000 • Onsite

About The Position

The Collision Estimator is responsible for providing an exceptional customer experience while preparing vehicle repair estimates and coordinating customer repair needs. The role includes communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and parts replacements on damage appraisals. The Estimator works with all team members to support the repair facility’s KPIs and ensures customers are informed and updated throughout the process.

Requirements

• At least 2 years of collision DRP estimating experience.
• At least 2 years of prior CCC1 experience.
• At least 4 years of prior customer service experience.
• Knowledge of vehicle repairs and OE Guidelines.
• High school diploma or equivalent.
• Basic computer skills.
• At least 1 year of experience with DRP compliance.
• Must be willing to complete I-CAR Training.
• Valid driver’s license.
• Awareness of where to look for answers.

Responsibilities

• Document every customer interaction and update records efficiently and accurately with pertinent details.
• Provide customers with accurate, timely information and guide them through the repair process.
• Ensure compliance with insurance client requirements, processes, and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
• Communicate customer requests and needs to appropriate team members.
• Greet customers positively in person and by phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with the Management Team as required.
• Support team members when required.
• Participate in monthly Health & Safety and staff meetings if required.
• Attend training, information sessions, and workshops recommended by the Store Manager.
• Assess vehicle damage and document required repairs and parts replacement on damage appraisals.
• Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

• Salary and benefits are offered; specific benefit types are not listed.
• May be eligible for bonus opportunities tied to individual or business initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED