Collision Estimator

Crash Champions•La Habra, CA

About The Position

Crash Champions is hiring a Collision Estimator to support customers and coordinate vehicle repairs at its collision repair centers. The role guides customers through repair processes, insurance procedures, customer rights, repair techniques, safety, and value. The estimator prepares initial estimates, completes estimates after full disassembly and damage evaluation, and locks final estimates. They manage repairs through completion, help ensure company quality standards, and keep customers informed about vehicle status. The role also includes reviewing repair data and procedures with Body Technicians, completing post-scanning, and handling repair-order closeout and insurance-related paperwork.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, along with Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, prepare complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.