Collision Estimator

Crash Champions•Woodlawn, MD

5d•$65,000 - $149,885

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures while managing repairs from initial estimate through final repair order. The role includes preparing and finalizing estimates, reviewing repair data and completing post-scanning, monitoring work for quality, and keeping customers informed throughout the process. Compensation ranges from $65,000 to $149,885 per year; the stated range includes monthly sales incentive bonuses and reflects the average range for a typical full-time employee in this position.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, prepare complete estimates after disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed about vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.