Collision Estimator

Crash Champions • Baltimore, MD

5d • $65,000 - $149,885

About The Position

Crash Champions is seeking a Collision Estimator to guide customers through the vehicle repair process and manage repairs from initial estimating through final repair-order preparation. The role includes preparing estimates, coordinating quality checks, reviewing repair data and procedures, and keeping customers informed throughout the repair process. Crash Champions is a founder-led collision repair operator with more than 650 locations in 38 states.

Requirements

• Customer service skills.
• Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
• Ability to work in a fast-paced environment.

Nice To Haves

• Knowledge of working with insurance partners.
• Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

• Educate customers about vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, prepare complete estimates after disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and perform in-process quality control to ensure company standards are met.
• Keep customers informed about vehicle status and provide a positive customer experience.
• Pull and review data and procedures for or with Body Technicians, and complete post-scanning for each vehicle in the repair process.
• Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Group life insurance.
• Disability insurance.
• 401(k) retirement plan with company match.
• Referral bonus.
• Five paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed