Collision Estimator

Crash Champions•Tinley Park, IL

13d•$65,000 - $150,660

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and manage repairs from initial estimates through final repair orders. The role includes explaining repair processes, insurance procedures, customer rights, repair techniques, safety, and value. The estimator evaluates vehicle damage, prepares and finalizes estimates, monitors repair quality, keeps customers updated, and completes related scanning and paperwork.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to deal with fast-paced environments.

Nice To Haves

Knowledge of dealing with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as are Mitchell and Audatex.

Responsibilities

Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates; write complete estimates after full disassembly and damage evaluation; and lock final estimates.
Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process quality control.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review all data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.