Collision Estimator

Boyd Group Services•Saginaw, MI

6d•$50,000 - $100,000

About The Position

The Estimator provides an exceptional customer experience by creating vehicle repair estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role assesses vehicle damage and documents required repairs and parts replacement on the damage appraisal. The Estimator works in alignment with team members to support the repair facility’s KPIs and keeps customers and insurance companies informed and updated. The position also supports compliance with insurance client requirements and the company’s operating practices, participates in production walks and meetings as needed, supports team members, and attends training recommended by the Store Manager. The job description notes that duties and responsibilities may change, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
Awareness of where to look for answers.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and over the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document required repairs and parts replacement on the damage appraisal.
Create estimates and coordinate customer repair needs and related communications.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.