Collision Estimator

Crash Champions•Ruskin, FL

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures, prepare and finalize repair estimates, and manage repairs to meet the company’s quality standards. The role involves keeping customers informed throughout the repair process, supporting technicians with repair data and post-scanning, and completing repair-order and insurance-related paperwork.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, along with Mitchell and Audatex.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates; prepare complete estimates after full disassembly and damage evaluation; and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ standards are met.
Keep customers informed about their vehicle’s status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.