Collision Estimator

Boyd Group Services•Rockford, IL

17d•$50,000 - $180,000

About The Position

The Collision Estimator is responsible for creating vehicle repair estimates, coordinating customer repair needs, and providing an exceptional customer experience. The role assesses vehicle damage and documents necessary repairs and parts replacement on damage appraisals. The Estimator communicates with customers and insurance companies throughout the repair process, keeps customers informed, and works with facility team members to support repair-facility KPIs and a successful repair experience. The position also involves following insurance-client requirements and the company’s operating procedures for customer drop-offs, repair planning, communication, and vehicle delivery. Duties and responsibilities may change with or without notice. The physical demands of the job must be met to perform its essential functions; reasonable accommodation may be available for individuals with disabilities.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Comply with insurance-client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees working at least 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.