Collision Estimator

Classic Collision•Chattanooga, TN

About The Position

Classic Collision is hiring a Collision Estimator to serve as the primary customer contact throughout the vehicle repair process, from drop-off through delivery. The estimator prepares repair estimates for customers and insurance partners in accordance with manufacturer and company guidelines, coordinates with insurance companies and technicians, and keeps customers informed about repair progress. The role also includes inspecting completed repairs before vehicle delivery and maintaining customer satisfaction standards. Compensation is commission-based and depends on expected sales volume. Classic Collision describes itself as a rapidly growing company focused on safety, quality, integrity, and customer service, and offers training, a supportive team culture, benefits, and career advancement opportunities.

Requirements

  • Must be at least 18 years of age.
  • Valid driver's license required.
  • Ability to provide clear, concise information in writing, by phone, and in person.
  • Strong organizational skills.
  • Successful completion of a background check required.
  • Demonstrate integrity, respect, accountability, customer service, innovation, and teamwork.

Nice To Haves

  • Prior collision estimating experience preferred.
  • Familiarity with CCC1 estimating systems preferred.
  • I-CAR or ASE certification preferred.

Responsibilities

  • Serve as the primary customer contact throughout the repair process, from vehicle drop-off through delivery.
  • Prepare estimates for customers and insurance partners according to manufacturer and Classic Collision guidelines.
  • Partner with insurance companies to manage customer claims and support a positive customer experience.
  • Communicate updates to customers about the repair process.
  • Coordinate with technicians to confirm all damage has been identified.
  • Maintain customer satisfaction scores according to company standards.
  • Perform a quality inspection before delivering the vehicle to the customer.
  • Perform other related duties as assigned.

Benefits

  • Paid weekly
  • Continuous training
  • Supportive team culture
  • Company match 401K
  • Medical, dental, and vision benefits
  • Paid time off
  • Six paid holidays
  • Career advancement opportunities
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