Collision Estimator

Boyd Group Services•Austin, TX

11d•$60,000 - $100,000•Onsite

About The Position

The Collision Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates and coordinating customers’ repair needs. This includes communicating with customers and insurance companies throughout the repair process, assessing vehicle damage, and documenting required repairs and replacement parts on damage appraisals. The Estimator works in alignment with team members to support the repair facility’s KPIs. The position is at Gerber Collision & Glass on W. 12th in Austin, Texas. The posting prefers 2–3 years of prior CCC1 experience and 1–2 years of general-ledger experience with accounts receivable/payable, and requires 3–4 years of customer-service experience. Candidates must be willing to complete I-CAR Training.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
Awareness of where to look for answers.
At least 1 year of experience with DRP compliance.
Valid driver’s license.
Willingness to complete I-CAR Training.
3–4 years of prior experience in customer service excellence.

Nice To Haves

2–3 years of prior CCC1 experience.
1–2 years of prior general-ledger experience, including accounts receivable/payable.

Responsibilities

Document every customer interaction and update records efficiently and accurately with relevant details.
Provide customers with accurate, timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance-client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document necessary repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.