Collision Estimator

Crash Champions•El Segundo, CA

13d

About The Position

Crash Champions is hiring a Collision Estimator to guide customers through vehicle repairs and insurance procedures while managing repairs from initial estimate through final repair order. The role includes evaluating vehicle damage, preparing and finalizing estimates, monitoring repair quality, coordinating with technicians and insurance carriers, and keeping customers informed throughout the process. The position is part of a company that operates collision repair centers across the United States.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.
Knowledge of multiple estimating systems; CCC One is preferred.

Nice To Haves

Knowledge of working with insurance partners.
Experience with CCC One, Mitchell, and Audatex estimating systems.

Responsibilities

Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, prepare complete estimates after disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure company standards are met.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review data procedures for or with body technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.